Which pillar is dedicated to staff training on BSA requirements?

• A. Internal Controls
• B. Independent Testing
• C. Training
• D. Customer Due Diligence

Answer: (C)

Staff training on BSA requirements is addressed by the Training pillar. It ensures that everyone in the organization understands AML rules, how to recognize suspicious activity, and the proper steps to take—such as when to file CTRs and SARs and how to report to the compliance team. Training isn’t just a one-time event; it includes onboarding and ongoing refreshers tailored to different roles and risk levels, keeping staff up to date with regulatory changes. Without focused training, even solid policies and controls can fail in practice because employees may not know how to apply them. Internal Controls cover the policies and procedures themselves, Independent Testing assesses the program’s effectiveness, and Customer Due Diligence concentrates on knowing customers and assessing risk. The Training pillar is the one dedicated to educating staff on these requirements.