Which of the following is NOT one of Frank's four questions?

• A. Who is the customer?
• B. How do they get their money?
• C. What do they spend it on?
• D. Why do they save money?

Answer: (D)

Franks four questions are a quick framework for building a picture of money movements around a customer: who the customer is, how their money is obtained, and what they do with it. Knowing who the customer is establishes identity and context. Asking how they get their money focuses on the source of funds and whether that money comes from legitimate activities. Looking at what they spend money on reveals typical transactions and legitimate purposes for the funds. The motive for saving money isn’t part of that pattern of money movement and behavior these questions are designed to probe. It’s about tracing money flows and typical usage, not about personal savings goals. So the statement about why they save money isn’t one of Frank’s four questions.